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Business Consulting
This is a key aspect of the service that HR Consulting Ltd provide. Consultancy involves the provision of information, advice or support to an organisation with a need.
An organisation would require consulting services in the following situations: Where
- specialised expertise is required to solve a current or potential problem, that is not readily availible within the client system
- a type or level of objectivity is required which only an independent person could provide
- the organisation lacks the time to do what they could normally do and so employs external assistance
Some examples of where consultancy may be required are:
- Performance Management (assessment and measurement tools and processes e.g. mystery caller, customer service surveys etc.)
- Occupational Testing (Saville & Holdsworth, work sampling etc.)
- Call centre management (e.g. call structures, call observation etc.)
HR practices (Discipline and Dismissal, selection etc)
- Career development and counselling
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